Etiquette
Payment Forms
Revitalize U Med Spa & Salon accepts payment in the form of debit or credit cards. Cash or Check payments are not accepted.
Revitalize U Salon & Med Spa Cancellation and No-Show Policy
Revitalize U Salon & Med Spa values all clients and strives to provide the best variety of salon and medical services possible. Please understand that when you book an appointment, we are reserving time for your particular needs. Please see below the cancelation and no-show guidelines for each service type.
- Salon
- Should a conflict arise, clients must provide at least 48 hour notice for cancellation. Salon appointments which are canceled with less than 48 hours notice will be subject to a 50% cancellation fee of the booked service amount.
- If an appointment is rebooked within 24 hours of cancellation, 50% of this fee will be credited towards the service. Clients that do not show for an appointment without a call to cancel will be considered a NO SHOW.
- Clients who No Show two times within a 12-month period will no longer be accepted as a client. The Cancellation and No-Show fees are the sole responsibility of the client and must be paid in full (50% of booked service) before the client’s next appointment.
- Medical Spa
- All new medical service clients require a consultation with a medical service provider. New consultations require a $100 consultation fee for the provider’s time and expertise in discussing and identifying medical services that best meet the client’s needs.
- The $100 consultation fee will be applied as a credit to any booked medical procedure if scheduled within 1 year of the consultation.
- Should a conflict arise, clients must provide at least 48 hours for cancellation.
- New client consultation appointments canceled with less than 48 hours notice will be subject to 100% forfeiture of the consultation fee.
- If a new client consultation is re-scheduled within 24 hours of canceling, the initial consultation fee will be recognized for the re-scheduled appointment and can be credited to any booked medical procedure within 1 year of the consultation.
- Clients that do not show for an appointment without a call to cancel will be considered a NO SHOW.
- Clients who no show their appointment will result in a 100% forfeiture of the consultation fee.
- Clients who No Show two times within a 12-month period will no longer be accepted as a client at the discretion of the provider.
- The Cancellation and No-Show fees are the sole responsibility of the client and must be paid in full before the client’s next appointment.
Card on file will be used to pay fees unless other arrangements have been made.
We understand that Special unavoidable circumstances may cause you to cancel within 24 hours. Fees in this instance may be waived but only with management approval.
Refund Processes
Products are eligible for account credit if returned within seven days of the original purchase. Products can be exchanged for a different item at equal or lesser value.
Salon services are non-refundable, but if a client is not satisfied we ask that they notify Revitalize U and return within two days for adjustment.
Medical services, including injectable treatments (such as Botox, dermal fillers, laser treatments), facials, or chemical peels, are non-refundable. Refunds or credits cannot be offers after the these medical treatments are completed.
If a client is dissatisfied with the quality of service received, we encourage them to contact us promptly to discuss their concerns and explore possible resolutions.
If a client experiences an adverse reaction to a medical spa procedure or salon service, we recommend they seek immediate medical attention and contact us as soon as possible to discuss their situation.
Please note that this customer payment and refund policy is subject to change without prior notice. We recommend reviewing our website or contacting us directly for the most up-to-date information regarding our policy.
If you have any questions or concerns about our policy, please don’t hesitate to reach out to our team. We are here to assist you and ensure your experience with Revitalize U Med Spa and Salon is a positive one.